Frequently Asked Questions
Find answers to common questions about Zenrox Healthcare's medical equipment and services
General
Products & Services
Ordering
Delivery
Support
Pricing
What is Zenrox Healthcare?
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Zenrox Healthcare is Nigeria's leading technology-driven medical equipment distribution company. Founded in 2021, we provide innovative, accessible, and cost-effective medical equipment solutions to healthcare facilities across Nigeria and West Africa through our advanced e-commerce platform and comprehensive support services.
How does Zenrox's business model work?
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We operate on an asset-light distribution model. Instead of maintaining inventory, we source medical equipment directly from verified manufacturers and suppliers based on client demands. This approach reduces costs and allows us to offer competitive pricing while maintaining quality standards. We procure, deliver, and provide full support for all equipment.
Which healthcare facilities do you serve?
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We serve over 500 healthcare facilities including hospitals, diagnostic centers, clinics, research institutions, government healthcare facilities, private medical centers, and individual healthcare professionals across Nigeria and surrounding West African countries.
What makes Zenrox different from other suppliers?
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Our technology-first approach, asset-light model, comprehensive support services, and focus on accessibility set us apart. We offer 24/7 support, professional installation, staff training, maintenance services, and our upcoming ZenroxPro platform with AI-powered inventory management and procurement optimization.
What types of medical equipment do you supply?
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We supply a comprehensive range including diagnostic equipment (X-ray, ultrasound, ECG machines), laboratory equipment (analyzers, microscopes, centrifuges), surgical equipment (operating tables, surgical lights), patient monitoring systems, imaging systems, respiratory care equipment, and medical consumables.
Do you provide equipment installation services?
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Yes, we provide professional installation services through our qualified bio-medical engineers. Our technical team ensures proper setup, calibration, and commissioning of all equipment. Installation is typically included in the equipment package or available as an additional service.
Do you offer training for equipment operation?
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Absolutely. We provide comprehensive staff training programs covering equipment operation, safety protocols, maintenance procedures, and best practices. Training can be conducted on-site at your facility or at our training centers, depending on your preference and equipment type.
What brands and manufacturers do you work with?
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We partner with reputable international and local manufacturers and distributors. Our vendor network includes major global brands as well as cost-effective alternatives that meet quality standards. We carefully vet all suppliers to ensure product authenticity and quality.
How do I request a quote for equipment?
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You can request quotes through multiple channels: our website contact form, email (sales@zenroxmed.com), phone (+234 913 600 0454), WhatsApp, or through your dedicated sales representative. Provide equipment specifications, quantities, and delivery requirements for accurate quotations.
How long does it take to receive a quote?
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Standard quotes are typically provided within 24-48 hours. For complex or specialized equipment requiring vendor consultation, quotes may take 3-5 business days. Urgent requests can be processed faster upon request.
What information do I need to provide when ordering?
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Please provide: specific equipment models or specifications, quantities required, preferred delivery timeline, installation requirements, delivery address, contact information, and any special requirements. The more detailed information you provide, the more accurate our quote will be.
Can you source equipment that's not in your standard catalog?
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Yes! Our procurement team can source specialized or uncommon equipment through our extensive vendor network. We'll work with you to find the exact specifications you need, even for rare or highly specialized medical devices.
What are your delivery timeframes?
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Delivery timeframes vary based on equipment type and availability: Stock items: 24-48 hours, Standard equipment: 1-2 weeks, Specialized equipment: 2-6 weeks, International sourced items: 4-8 weeks. We provide estimated delivery dates with every quote and keep you updated throughout the process.
Do you deliver nationwide in Nigeria?
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Yes, we provide nationwide delivery across Nigeria. Our logistics network covers Lagos, Abuja, Port Harcourt, Kano, and all major cities, as well as remote locations. We also serve surrounding West African countries where courier services are available.
What are the delivery costs?
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Delivery costs depend on equipment size, weight, destination, and urgency. Local Lagos delivery is often complimentary for substantial orders. Interstate and specialized equipment delivery costs are calculated based on logistics requirements and included in your quote.
Can I track my order status?
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Yes, you'll receive regular updates on your order status from confirmation through delivery. Our customer service team provides proactive communication, and our upcoming ZenroxPro platform will offer real-time order tracking capabilities.
What technical support do you provide?
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We offer comprehensive technical support including equipment installation, maintenance services, troubleshooting, repair services, calibration, staff training, and 24/7 technical assistance. Our bio-medical engineers provide expert support for optimal equipment performance.
Do you offer maintenance contracts?
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Yes, we provide preventive maintenance contracts tailored to your equipment and usage patterns. These include regular servicing, priority support, discounted repairs, and extended warranty options to ensure optimal equipment lifespan and performance.
How quickly can you respond to service requests?
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Our target response times are: Emergency issues: Within 4 hours, Urgent requests: Within 24 hours, Standard service: Within 48 hours. We prioritize critical care equipment and emergency situations to minimize downtime and ensure patient care continuity.
What warranty do you provide on equipment?
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Warranty terms vary by manufacturer and equipment type, typically ranging from 1-3 years. We honor all manufacturer warranties and provide additional service guarantees. Extended warranty options are available for most equipment types.
How competitive are your prices?
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Our asset-light model allows us to offer highly competitive pricing. We source from multiple vendors to ensure the best price-quality combination. Our procurement process focuses on cost optimization while maintaining quality standards.
What payment methods do you accept?
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We accept bank transfers, cheques, and electronic payments. Payment terms are typically arranged based on order value and client relationship. We can discuss flexible payment arrangements for large orders or institutional clients.
Do you offer financing options?
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Yes, we can arrange financing options for qualified customers through our partner financial institutions. We also offer installment payment plans for major equipment purchases and leasing arrangements for certain equipment types.
Are there discounts for bulk orders?
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Yes, we offer volume discounts for bulk orders and long-term partnerships. Pricing varies based on order size, equipment type, and relationship terms. Contact our sales team to discuss volume pricing for your specific requirements.
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