Contact & Support - Zenrox Healthcare

Contact & Support

Get expert assistance for all your medical equipment needs. Our dedicated support team is here to help you 24/7.

Emergency Support: +234 913 600 0454 Available Now

How Can We Help You?

Technical Support

Phone: +234 913 600 0454

Email: support@zenroxmed.com

Hours: 24/7 Available

Call Now

WhatsApp Support

WhatsApp: +234 913 600 0454

Response: Within 5 minutes

Status: Online

Chat on WhatsApp

Sales Inquiry

Phone: +234 913 600 0454

Email: sales@zenroxmed.com

Hours: 8AM - 6PM (Mon-Sat)

Request Quote

Live Chat

Instant Support

Response: Immediate

Status: Agents Available

Our Support Services

Technical Support

  • Equipment Installation & Setup
  • Troubleshooting & Diagnostics
  • Software Configuration
  • Remote Technical Assistance
  • Equipment Calibration
  • Firmware Updates

Maintenance & Repair

  • Preventive Maintenance Programs
  • Emergency Repair Services
  • Spare Parts Supply
  • Equipment Upgrades
  • Performance Optimization
  • Warranty Management

Training & Education

  • Equipment Operation Training
  • Safety Protocol Education
  • Best Practices Workshops
  • Certification Programs
  • Online Learning Resources
  • User Manual Libraries

Compliance & Consulting

  • Regulatory Compliance Guidance
  • Quality Assurance Support
  • Equipment Recommendations
  • Facility Planning Consultation
  • Budget Planning Assistance
  • Technology Assessment

Our Locations & Coverage

Nigeria Headquarters

Address: Lagos, Nigeria

Phone: +234 913 600 0454

Email: info@zenroxmed.com

Hours: Mon-Fri: 8AM-6PM, Sat: 9AM-2PM

African Operations

Coverage: West, East & Central Africa

Partner Network: 15+ Countries

Delivery: Pan-African Logistics

Support: Multi-lingual Teams

Support Hours

Emergency Support: 24/7/365

Technical Support: 24/7

Sales Team: Mon-Sat 8AM-6PM

Training: Mon-Fri 9AM-5PM

Service Guarantees

Response Time: ≤ 2 Hours

Resolution SLA: 99.5% Within 24H

Emergency Dispatch: ≤ 4 Hours

Customer Satisfaction: 98.7%

Frequently Asked Questions

How quickly can I expect support response?
We guarantee response within 2 hours for all support requests. Emergency technical issues receive immediate attention with our 24/7 support team.
Do you provide installation services?
Yes, we provide professional installation, commissioning, and staff training for all medical equipment. Our certified technicians ensure proper setup and safety compliance.
What warranty coverage do you offer?
All equipment comes with comprehensive warranty coverage ranging from 1-5 years depending on the product. We also offer extended warranty options and maintenance contracts.
Can you provide equipment financing?
Yes, we offer flexible financing options including equipment leasing, installment plans, and special rates for government contracts. Contact our sales team for customized solutions.
Do you serve locations outside Nigeria?
Absolutely! We have pan-African coverage with partners across West, East, and Central Africa. We provide full support and logistics throughout the continent.
How do I track my equipment order?
Use our online order tracking system or contact support with your order number. We provide real-time updates from order confirmation to delivery and installation.