Comprehensive Service Contracts
Protect your medical equipment investments with Zenrox's comprehensive service contracts. Enjoy peace of mind with 24/7 support, preventive maintenance, and guaranteed uptime across Africa.
Why Choose Zenrox Service Contracts?
Our comprehensive service contracts ensure your medical equipment operates at peak performance, minimizing downtime and maximizing your return on investment. With over a decade of experience in African healthcare markets, we understand the unique challenges you face.
- Preventive maintenance programs
- Emergency repair services
- Genuine spare parts guarantee
- Regular software updates
- Performance optimization
- Compliance management
- Staff training programs
- Remote diagnostic capabilities
Service Excellence
Trusted by healthcare professionals across Africa for reliable, comprehensive medical equipment support.
Service Contract Types
Choose the service level that best fits your healthcare facility's needs and budget.
Preventive Maintenance
Scheduled maintenance visits to prevent equipment failures and extend lifespan. Includes calibration, cleaning, and performance testing.
- Quarterly maintenance visits
- Calibration certificates
- Performance reports
- Priority scheduling
Full Service Coverage
Comprehensive protection including preventive maintenance, emergency repairs, parts replacement, and software updates.
- All preventive services
- Emergency repair coverage
- Genuine parts included
- Software updates
Emergency Support
24/7 emergency response for critical equipment failures. Priority dispatch and rapid resolution guaranteed.
- 24/7 emergency hotline
- 4-hour response time
- Priority parts access
- Weekend/holiday coverage
Training & Support
Ongoing staff training, technical documentation, and user support to maximize equipment utilization and safety.
- Quarterly training sessions
- User manual updates
- Safety protocol training
- Certification programs
Benefits of Service Contracts
Maximize your equipment's performance and your facility's efficiency with our comprehensive service solutions.
Cost Predictability
Fixed annual costs help you budget effectively and avoid unexpected repair expenses.
Minimized Downtime
Preventive maintenance and rapid response reduce equipment downtime by up to 85%.
Expert Technicians
Certified engineers with specialized training on your specific equipment models.
Compliance Assurance
Stay compliant with regulatory requirements and accreditation standards.
Performance Optimization
Regular tune-ups and updates ensure peak equipment performance and accuracy.
Extended Lifespan
Proper maintenance can extend equipment life by 30-50% beyond standard warranties.
Service Contract Pricing
Flexible pricing options designed to fit healthcare facilities of all sizes across Africa.
- Bi-annual preventive maintenance
- Basic technical support
- Software updates
- Performance reports
- Email support
- Quarterly preventive maintenance
- 24/7 emergency support
- Parts & labor included
- Priority response
- Remote diagnostics
- Staff training sessions
- Performance optimization
- All Professional features
- Dedicated account manager
- Custom maintenance schedules
- Volume discounts
- Integration support
- Advanced analytics
- Compliance management
How It Works
Getting started with Zenrox service contracts is simple and straightforward.
Assessment
We evaluate your equipment and facility needs to recommend the optimal service plan.
Proposal
Receive a detailed service contract proposal with transparent pricing and coverage details.
Agreement
Sign your service contract and schedule the initial baseline assessment and setup.
Service Delivery
Enjoy ongoing maintenance, support, and peace of mind with our expert service team.
Frequently Asked Questions
Standard service contracts include scheduled preventive maintenance, software updates, technical support, performance monitoring, and detailed reporting. Specific inclusions vary by contract tier and equipment type.
For Professional and Enterprise contracts, we guarantee 4-hour response times for emergency calls during business hours, and 8-hour response for after-hours emergencies. Essential contracts receive next business day response.
We service equipment from all major medical device manufacturers. Our technicians are factory-trained and certified on leading brands including GE, Philips, Siemens, Mindray, and many others.
Yes, you can upgrade your service contract at any time. We'll prorate the difference and ensure seamless transition to enhanced coverage levels.
We provide service coverage across 15 African countries including Nigeria, Ghana, Kenya, Tanzania, South Africa, and others. Contact us to confirm coverage in your specific location.
Ready to Protect Your Equipment Investment?
Join hundreds of healthcare facilities across Africa who trust Zenrox for their medical equipment service needs.
