After-Sales Support | 24/7 Technical Support & Warranty Management | Zenrox Healthcare
24/7 Support Available

Comprehensive After-Sales Support

Ongoing technical support, warranty management, and equipment optimization services to ensure maximum uptime and performance across Africa.

Contact Support Team
15min
Average Response
98%
Uptime Guaranteed
15
Countries Covered

Support Services

Comprehensive support solutions designed to maximize equipment performance and minimize downtime.

📞

24/7 Technical Support

Round-the-clock technical assistance with multilingual support teams and escalation protocols.

  • Immediate phone and chat support
  • Multilingual technical specialists
  • Priority escalation for critical equipment
  • Remote diagnostic capabilities
  • Video troubleshooting sessions
🛡️

Warranty Management

Comprehensive warranty coverage with streamlined claims processing and equipment protection.

  • Extended warranty options
  • Simplified claims processing
  • Proactive warranty monitoring
  • Replacement equipment availability
  • Coverage documentation
🔧

Remote Diagnostics

Advanced remote monitoring and diagnostic tools for proactive equipment management.

  • Real-time equipment monitoring
  • Predictive maintenance alerts
  • Performance optimization
  • Remote troubleshooting
  • Usage analytics and reporting
⬆️

Equipment Upgrades

Software updates, hardware upgrades, and technology enhancements to keep equipment current.

  • Software and firmware updates
  • Hardware upgrade consultations
  • Technology refresh programs
  • Compatibility assessments
  • Migration planning and support

Multiple Support Channels

Choose the support method that works best for your urgent needs.

📞

Emergency Hotline

+234 913 600 0454
Available 24/7
💬

Live Chat

Instant Support
Response within 2 minutes
📱

WhatsApp

+234 913 600 0454
Business hours support
✉️

Email Support

support@zenroxmed.com
Response within 4 hours

Guaranteed Response Times

Our commitment to minimal downtime with industry-leading response times and comprehensive support coverage across Africa.

  • 15-minute phone support response guarantee
  • 2-hour on-site emergency response
  • 24-hour standard service calls
  • 98% first-call resolution rate
  • Escalation protocols for critical equipment
15min
Phone Response
2hrs
Emergency On-site
24hrs
Standard Service
98%
First-call Resolution

Pan-African Support Network

Comprehensive support coverage with local technicians and remote capabilities across the continent.

15
Countries
50+
Cities
500+
Technicians
24/7
Availability
View Coverage Map

Need Support Now?

Our expert support team is ready to assist with any technical issues or equipment questions. Get immediate help or schedule preventive maintenance.

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